Shipping & Returns


At IKWear, we strive to make your shopping experience smooth and hassle-free. Please read our Shipping & Returns Policy before placing your order.

Shipping Policy

Processing Time

  • Orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Within Pakistan

  • Standard delivery: 3–7 business days.
  • Delivery times may vary depending on your location and courier services.

International Orders

  • International shipping is available for selected countries.
  • Delivery typically takes 7–15 business days, depending on the destination and customs clearance.

Shipping Charges

  • Shipping charges are calculated during checkout.
  • Free shipping promotions may be offered from time to time and will be clearly communicated on the website.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS so you can monitor your shipment.

Delivery Delays

While we work with reliable courier partners, delivery delays may occur due to:

  • Public holidays
  • Severe weather conditions
  • Remote delivery locations
  • Unexpected courier or customs delays

We appreciate your patience in such situations.

Returns & Exchange Policy

Your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Exchange Eligibility

You may request an exchange if:

  • The item is unused, unworn, and unwashed.
  • Original tags and packaging are intact.
  • The exchange request is made within 7 days of receiving your order.
  • The item is not purchased during a final clearance sale (unless defective).

Return Eligibility

Returns are accepted only if:

  • You receive a damaged, defective, or incorrect item.
  • The issue is reported within 48 hours of delivery.
  • Clear photos of the product and packaging are provided for verification.

Non-Returnable Items

The following items are generally not eligible for return or exchange:

  • Sale or clearance items
  • Customized or altered products
  • Items without original tags or packaging
  • Products showing signs of use, washing, or damage caused after delivery

Exchange Process

  1. Contact our customer support with your order number.
  2. Share the reason for the exchange or return.
  3. If approved, we'll provide further instructions.
  4. Once the returned item is received and inspected, the exchange will be processed.

Refunds

If a refund is approved:

  • It will be processed using the original payment method whenever possible.
  • Processing times may vary depending on your payment provider or bank.

Shipping charges are generally non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of receiving your order.
  • Include your order number and clear photos of the item.
  • We will review your request and resolve it as quickly as possible.

Order Cancellation

Orders can be canceled before they are processed for shipment. Once an order has been dispatched, it cannot be canceled.

Need Help?

If you have any questions regarding shipping, returns, or exchanges, our customer support team is happy to assist you. Visit our Contact Us page or reach out through our available customer support channels.